Refund Policy

Every new company gets a 14-day free trial with every module unlocked and no credit card required. The trial exists so you can decide whether Zenviz fits your business before any money changes hands — we’d rather you find out during the trial than ask for a refund afterwards.

You can cancel at any time from the Billing page inside Zenviz. Cancelling stops all future charges immediately. The period you have already paid for is not refunded — your account stays fully active until the end of that period, and nothing is deleted when it ends.

We refund in full, without argument, when the charge was our mistake:

Duplicate charges — if you were billed twice for the same period, the extra charge is refunded.

Billing errors — if you were charged for more employees than were actually active in that period, we refund the difference. Zenviz only counts employees marked active, so this shouldn’t happen, but if it does it’s ours to fix.

Charges after cancellation — if a payment goes through after you cancelled, it’s refunded in full.

Extended outages — if Zenviz is unusable for a prolonged period due to a fault on our side, contact us and we’ll work out a fair credit or refund for the affected time.

Time already served on an active subscription, and partial months after a mid-cycle cancellation. We also don’t refund on the basis that a feature wasn’t used — every company gets the same full platform for the same rate, and the free trial is there to confirm it’s what you need.

Email billing@zenviz.app from the address on the account, with the invoice or payment reference and a line on what went wrong. We aim to respond within 3 business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank or card issuer.

This policy sits alongside our Terms of Service and Privacy Policy. Where the Terms describe cancellation and this page describes refunds, the two are meant to agree — if you spot a contradiction, tell us and we’ll correct it.